Frequently Asked Questions (FAQ)
What is the difference between this website and your Facebook group?
The Chilton Avenue Facebook group is a preorder group where I will post a picture of items and a description and a specific item doesn’t get ordered unless a pack of clothes (2 Small, 2 Medium, 2 Large) is filled.ChiltonAvenue.com features all brand new arrivals as well as inventory from preorders via the Chilton Avenue Facebook group.
When will I receive my items?
Your items will ship the next 1-2 business days after your order is placed. Porch pickup items will be ready same business day or next business day depending on time of order.
What is your return policy?
You can return your unworn/unwashed items up to 10 days after your item is shipped/your item is placed in the porch pickup bin for a store credit. Please email firstname.lastname@example.org before you return your item(s) to insure return approval. Returns will not be accepted without approval and/or after the 10-day return window has passed. Please make sure to return all items in original packaging with invoice included.
All Sale items are Final Sale - No returns on these items
Where are you located for porch pickup?
Porch pickup is located in the Katy/Fulshear area. You will be given the porch pickup address once your order is ready. Porch pickup receives a 5% discount on your entire order.
How is sizing?
Most, if not all of the items listed are true to size and follow the general size chart:Extra Small 0-2Small 4-6Medium 8-10Large 12-14Extra Large 16-18
Please email me at email@example.com for any further questions!